About the Role:
Our company is seeking a User Experience Researcher to help us improve our product and member experience. You will gather data from our customers using surveys, focus groups, and other research methods. You will do this using prototype design before launch and the final product after launch. Your goal is to help our product design team create a more user-centered design, and your translation and analysis of the data will go into a report that varioNexus departments will use for future projects. As business needs arises, you may also help the Customer Insights team with conducting qualitative research to support Marketing and Member Cycle teams’ business questions.
- Minimum 5 years of UX research experience
- Good strategic thinking and problem-solving skills
- Ability to think creatively and find solutions, especially in ambiguous situations and within constraints.
- Demonstrable experience in leading in-house end-to-end generative, exploratory, discovery, and evaluative research.
- Experience in using various research methods to answer business questions
- Ability to communicate and tell compelling stories of research output intuitively using the most efficient formats appropriate for the target audience.
- Ability to efficiently and effectively prioritize and manage multiple research projects.
- Ability to identify and execute the most innovative, latest, and creative research methodologies and research tools, agile when needed.
- Show empathy for our users and be the voice of user experience
- Ability to collaborate across multiple cross-functional teams
- Demonstrate agility and flex to business needs and priorities
What You’ll Be Doing:- Conduct primary research (qual, quant, mixed methods) of potential or current members
- Compile and analyze results
- Provide a report to product design and other Cross-functional teams
- In-house Research: Usability testing, user interviews, A/B testing, surveys
- B2C testing experience
- Contextual observation
- First click testing
- Synthesize and story tell insights
- Figma basics (commenting, user flows, simple prototypes)
- Design Thinking Workshop experience is a plus
- Working in Figma, Jira, Slack is a must
What We are Looking For:- Minimum 5 years of experience working as a UX Researcher
- Experience working with UX design
- Strong research, analysis, ‘the so-what’ from the research to guide business direction
- Experience running in-house primary research (i.e., focus groups, 1-on-1 interviews, unmoderated activities, surveys etc.)
- Good comfort level with an end-to-end ‘do-it-yourself’ qualitative platform (i.e., user-testing, DScout, etc.)
- Communication Skills: good communication skills to relay complex research methodology concepts and findings to product department personnel and other collaborating personnel in a clear, simple, and relatable manner. Candidates’ communication skills have to be good, both written and verbal.
- Problem Solver: The role is designed to formulate actionable research solutions for the product and product departments’ research issues. The UX Researcher must come up with creative solutions and consider a variety of alternative explanations for each problem.
Bonus if You Have:- Figma prototyping
- UX Design skills
What We Offer:- Competitive salary
- Paid time off & work from home flexibility
- Learning & development programs
- Pay is in USD
Please note that both resume and portfolio are required for consideration.
ABOUT US
Beauty for All is the home of the largest beauty subscription brands in the world: IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments, and have a beauty community that’s over 30M strong.
IPSY, a Beauty For All brand, was founded in 2011 and is the largest beauty subscription in the world. IPSY delivers customized Glam Bags leveraging IPSY Match, a proprietary technology that analyzes hundreds of attributes to delight each member with personalized beauty products perfect for their lifestyle. IPSY strives to make beauty more inclusive and welcoming to all.
BoxyCharm, a Beauty For All brand, was founded in 2013 and continues to be a leader in the beauty subscription industry experiencing immense growth year over year. BoxyCharm is the #1 searched beauty box brand on YouTube and was named one of the fastest-growing companies in the nation by Inc Mag. BoxyCharm champions self-expression and has a huge presence on social media with an avid community of beauty enthusiasts.
Madeby Collective, a Beauty for All brand, was founded in 2019 and is a beauty brand incubator that partners with luminaries to develop quality, first-of-a-kind products for diverse communities. It’s home to Item Beauty, a Gen Z-focused clean beauty brand co-founded by Addison Rae, TikTok’s #2 largest star, and Complex Culture, an award-winning beauty brand for time-pressed millennials. Combining social listening with hard data, Madeby Collective fulfills unmet consumer needs, drives authentic connections, and creates unexpected experiences that disrupt beauty norms.
Refreshments, a Beauty For All brand, was founded in 2020 and is a direct-to-consumer personal care brand with extra fun face and body essentials, perfect for jazzing up any bathroom routine. Refreshments set out to create the highest quality products at the best value. All products are formulated with clean, cruelty-free, gluten-free, 100% vegan ingredients, sustainable packaging and are available on Refreshments.com and through a membership at IPSY, the largest beauty subscription in the world.
Beauty for All inspires everyone to express themselves, making beauty accessible for all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression. Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done.
EEO Statement: We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.#LI-Remote
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